Shipping policy
Shipping Policy
Delivery Method We deliver orders using Yango delivery services. Once your order is placed, our team will contact you to confirm your delivery address and provide a delivery cost estimate based on your location.
Delivery Areas We currently deliver within Lusaka and surrounding areas. For deliveries outside Lusaka, please contact us at [your email] to discuss availability and costs.
Delivery Timeframe Orders are typically processed within 1–2 business days. Delivery times vary depending on your location but are generally within 24–48 hours of order confirmation.
Delivery Costs Delivery fees are calculated based on your location and are charged separately by Yango. Our team will confirm the exact delivery cost with you before dispatching your order.
Payment Options
- Online payment — Pay securely at checkout via card using DPO
- Cash on Delivery (COD) — Pay the full amount (product total + delivery fee) in cash when your order arrives
Order Tracking Once your order has been dispatched, we will share your Yango tracking details via WhatsApp or email.
Contact Us For any shipping enquiries, please contact us at solaceventures@solace-ventures.com /+260 761202316].